Phillip Island Holiday Apartments

 

Terms & Conditions for stays at 130 At The Waves, 240 At The Waves, and 507 At The Waves

 

To ensure a delightful experience for all of our valued guests, we kindly request compliance with certain conditions. While we greatly appreciate the respect shown by the majority, it is necessary to outline the following Terms & Conditions due to occasional instances of misuse. Please note that 'The Property' refers to 130, 240, or 507 At The Waves in Cowes, Phillip Island. Your understanding and cooperation are sincerely appreciated.

​

1a. All guests are required to provide a copy of Government issued photo ID such as a valid passport or Drivers Licence. Guests are also required to provide valid credit card details, in the unlikely event that damage is caused to the property, any expenses will be charged to the credit card provided

- see further details below in point in 1b.

 

1b. Where it is necessary to charge for breakages, damages, or excessive cleaning, a 10% surcharge will be applied to the cost of goods replaced, to cover associated labour and admin costs. For example, if you put a hole in the wall and it costs $300 to be repaired (plastered and painted), you will be charged $330.00 plus associated credit card surcharges. Associated credit card surcharge of 1.75% applies. 

​

2. If the house rules are not adhered to during your stay, including, but not limited to the signs within the apartment, and the apartment is left in an unreasonable state, you will be charged a $50 per hour for additional cleaning plus associated credit card surcharges. To put this into context, it usually takes 2 people 3 hours to clean; this equals 6 hours of cleaning. If four people take 2 hours to clean each, this is 8 hours of cleaning, and you will be charged for the additional 2 hours of cleaning as follows 2 hours x $50 = $100 PLUS 10% (gst) PLUS additional credit card surcharges (1.75%). Photographs that are date and time stamped are taken both prior to and after your stay to support any disputes where we have charged you for excessive cleaning. We reserve the right to share these images with OTAs, law enforcement when applicable, and in some cases, social media. PLEASE NOTE: If dishes are not washed, dried and put away prior to your departure, a fee of $33 applies. If soiled nappies are left in the apartment, a $55 removal fee applies - if soiled nappies are crammed into the bin leaving faeces oozing out the fee is $110.

 

3. If you stain our linen (towels, sheets, pillowcases) due to make up, fake tan or hair-dye, your credit card will be charged the replacement costs. Make up removal towelettes will be provided - please use them.

 

4. Bedding configuration cannot be changed/modified. Please review the bedding configuration for the property you have booked. If you are uncertain about your apartments bedding configuration, please email us at info@phillipislandholidayapartments.com.au for clarification. We do not provide cots or fold up beds.

 

5. Breakages happen – if you break a piece of glassware or crockery, please let us know before you leave (email, call or text us), so we can ensure the breakage is replaced before our next guests check-in.

​

6. In the event of unforeseen circumstances, such as damage or equipment failure that would impede your stay in the original property you booked, we reserve the right to relocate you to another apartment within The Waves complex that is exclusively operated as a part of Phillip Island Holiday Apartments.

 

7. The apartment will not be serviced daily for the duration of your stay.

 

8. Strictly no smoking in the apartment. At all.

 

9. Strictly no parties. At all.

 

10. Upon your departure (by 10 am please), the living room balcony doors, bedroom balcony door, & front wooden door must be locked to ensure the apartment is 100% secure. If you are negligent with the security of our apartment, and do not secure the property as outlined, and

there is an unauthorised entry (unforced break-in), you will be held financially responsible for any and all damages that occur.

 

11. Credit card surcharges apply for all bookings made via 3rd party websites such as Booking.com, Expedia, etc. Rates for Mastercard and Visa are 1.75%. Rates for Diners & AMEX are 2.9%. When booking direct at our website, credit card surcharges are waived, however, there is a $4.95 Booking Fee.

 

12. Smoking is strictly prohibited inside the property.

​

13. The maximum number of guests (including children) permitted to occupy the property is included in the property description. Overcrowding and extra guests are not permitted. Evidence of overcrowding and extra guests will result in the booking being terminated. All monies will be forfeited as a result, and any costs incurred as a result of the misuse of the property will be payable by you or charged against the credit card provided.

 

14. Cancellations for bookings over peak periods (all school holidays, Easter, Christmas, Public Holidays, Long Weekends, Phillip Island events such as Moto GP) are refunded only when the property is fully re-let for the same period (all dates need to be covered by a new booking at the same or greater accommodation rate), when less than 12 weeks’ notice is provided. In the event of a cancellation/refund in this situation, a $60 admin fee will apply.

Cancellations for bookings outside the above times are refunded only when the cancellation is made at least 15 days prior to your arrival date.

All cancellations must be in writing. No refund of any unused portion of a confirmed booking will be made for early departures or non-arrivals. Booking fees are non-re- fundable.

 

15. Phillip Island Holiday Apartments accepts no responsibility for guest’s personal property left in, on or near the property. Doors should be secured at all times. You will be responsible for all postage costs associated with returning items left at the property.

 

16. Occupation or use of the property, which in Phillip Island Holiday Apartments opinion, causes a nuisance or annoyance to neighbouring or adjoining occupiers or properties, will be terminated immediately, and all monies forfeited. Any costs incurred following misuse or damage to the property will be payable by you or charged to your credit card tendered with your booking. Excessive noise and public disturbances will not be tolerated.

 

17. You are responsible for any damage caused to the property or the loss of or damage to any items provided at the property, including, but not limited to floors and floor coverings, furniture and fittings, kitchen utensils, crockery, cutlery and glassware, bedding & linen, electrical goods (TV, Lamps, etc), and you must pay to Phillip Island Holiday Apartments the full cost of replacement or repair of any such lost or damaged items. Any damage/s caused by you or your actions will be deducted from the credit card provided with your booking.

 

18. In the event monies owed for damages cannot be retrieved by Phillip Island Holiday Apartments (such as refusal to pay, declined/invalid credit card, etc), the debt will be handed over to a Debt Collection Agency. All Debt Collection Agency fees and charges will be added to the amount owed by you, and collected by the Debt Collection Agency. Fees include, (but are not limited to) the % the Debt Collection agency charges to act on behalf of Phillip Island Holiday Apartments, communication costs such as emails, letters and phone calls.

 

19. Any renovations or building work being carried out near the property is beyond our control, and we do not accept any responsibility for any disturbance, noise or other inconvenience you may experience as a result. No discount will be provided in these unlikely and unforeseen circumstances.

 

20. The operation of any internet connection during your stay is not guaranteed and may be disrupted or unavailable. Phillip Island Holiday Apartments is not liable for any disruption or failure of the internet connection.

 

21. The Netflix App is provided on the Smart TV (in applicable apartment/s), however guests must sign into their own personal Netflix account to view Netflix programs.

 

22. Promotional codes are not valid with any other discount and have no cash value.

 

23. We reserve the right to withdraw from offer any advertised offer/deal or discount without notice.

 

24. Check out times are to be adhered to. Late check outs are only possible where a prior arrangement has been made directly with us.

 

25. You will be charged in quarter hour blocks at the rate of $50 per quarter hour (or part thereof) if you choose to ignore the checkout times. Note: Check in and out times are advertised on our listings and are also provided to all guests in an email with check in information.

 

26. We will not be liable for loss or damage to any vehicle or other property or damage or injury to any person or for the prevention of ingress to or egress from the Car Park caused by authorised or unauthorised use of the Car Park. Parking is at your own discretion. It is beyond our control if the space designated to the apartment is utilised by someone unknown to us; in this instance you may need to find alternate parking within the complex.

 

​27. Aggressive and unruly behaviour will not be tolerated. We do not permit people in an angry and agitated state to access the property - this includes being abusive over the telephone whether by text or voice call. Bullying will not be tolerated. We reserve the right to terminate your booking and remove you from the property in instances where you are being aggressive and unruly, and/or causing a disturbance to other guests. Police will be called to address any anti-social behaviour. In these instance, no monies will be refunded if it is necessary to remove you from the property. 

​

28. Any information or terms and conditions contained in holiday brochures or websites are subject to change without notice, and to the extent of any inconsistency, our online Terms and Conditions prevail at the below link.

​

29. BOND - A $200 security deposit hold will be placed on your credit card 24 hours prior to your day of arrival. Pending an inspection of the property after your departure, the $200 hold will be released if there is no damage. In the event there is damage, your credit card will be charged accordingly.

​

PLEASE NOTE: MINIMUM AGE FOR CHECK IN IS 23 YEARS OF AGE.

​

RIGHT TO REFUSE OR REVOKE BOOKINGS

​

The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the property concerned.

​

DISCLAIMER

​

• I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:

​

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the accommodation due to my/our failure to comply with the Terms and Conditions or House Rules.

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our /their part.

• Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife or animals in or around the accommodation site. All occupants are to take specific care at all times and are requested not to approach any wildlife or animal under any circumstances.

​

INDEMNITY

​

•  You, the guest, indemnify The Company and Property Owner (and any agency) against any liability which may attach to said parties as a result of damage, injury or loss, being personal or proprietary suffered by any person where damage, injury, or loss has been contributed to or caused by any act or occasion of the tenant or his/her visitor.

​

Please visit phillipislandholidayapartments.com.au/terms to view our Terms and Conditions - these prevail over any other Terms & Conditions, including those in our DocuSign package.

​

Last Updated: APRIL 07 2024 [Previous Update - 24 FEBRUARY - 2024/DP ]